As you know, Community Living Australia is a proud NDIS registered provider. The NDIS Commission makes rules for service providers to follow so that services are safe and meet quality standards. As part of our commitment to being a registered NDIS provider, we were required to undertake an 18 month mid-term audit during the week of 18 to 22 January 2021.
Our external auditors reviewed our policies and practices and evaluated our performance. As part of this process some of our clients and staff were randomly selected and interviewed. Taking part in an audit gives you the opportunity to be part of Community Living Australia’s continuous improvement in delivering the quality standards expected from an NDIS provider.
Community Living Australia would like to advise that audit findings were compliant with the requirements of the NDIS Practice Standards with no issues raised. We would like to take this opportunity to thank everyone who was involved. Your experiences and feedback were of great value to make sure we continue to provide quality service delivery that meets the needs of our clients.